Bancstac

Ask anyone how they would prefer to shop for hoodies and we know the answer, right? Well, what if they told you that reaching out to the business in question was a far more pleasing experience than browsing their online store? To process this more appropriately, it’s not a matter of what the consumer wants… it’s all about what the business is doing to engage them. How is this relevant to your legal intake specialist job description? We’ll go there.

Now, just for a moment, consider the parallels here. In e-commerce, what we’re talking about is an online retail operation that could be likened to a law firm that offers a service. A legal intake specialist job description is even likely to include the concept of ‘consultation request’, which is also implied in e-commerce in the form of a purchase request, quote request, or other language that describes an action that nudges us towards the organization in question.

So, in the case of our legal intake specialist job description, we’ll examine the responsibilities, typical duties, and expected qualifications to better understand what the e-commerce equivalent might look like.

So, there are a few key takeaways here that we can use to define a modern products-who can be likened to a customer service representative in our legal intake specialist job description.

First, the job description requires us to specifically outline how our current shopping cart solution helps us maintain an efficient operation. How does this align with a legal intake specialist? Well, they need to be able to navigate systems like mobile and desktop e-commerce websites and should provide similar conveniences to a purchasing process for the consumer.

Secondly, the legal intake specialist job description encourages us to seek professionals who are friendly, can answer questions, and go above and beyond for our clients. E-commerce is all about engagement. Do you have an FAQ section? Do you make it easy to read your terms of service and privacy policy agreements? Do you provide accessible support chat, email, phone and social media correspondence? This is just one way that e-commerce shopping experiences can translate into a legal intake specialist job description.

Whenever we approach the idea of creating an e-commerce experience with legal processes in mind, we’ll find that many aspects overlap by nature. The way that a legal intake specialist interacts with your clients when they first contact you can be compared to the way that an e-commerce experience allows a consumer to enter their information into an online form.

Take a look at the image below and you’ll get an idea of where we’re going with this. A legal intake specialist job description is comparable to the duties of a customer service specialist. But in e-commerce, the process is streamlined so that consumers can submit requests for assistance in a variety of ways.

This is the benefit of automated tasks, frequently asked questions articles, and accessible support staff spread across all online platforms. Do you have this type of support in place for your legal services? If not, then you may be missing out on potential conversion opportunities.

For more information on the role of legal intake specialists, you can visit this Wikipedia page.